Deadline to request a transfer is May 4, 2022. CC Help Jenn We used the link in the email to request refund instead of FCC. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? I presume this then illustrates what is due back to us. Does Cruise with Confidence protect airfare? Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. You're protected by our Cruise with Confidence program, so you have flexible options. The former Top Gear presenter took to Twitter this evening to deny . https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). I called just after X canceled our B2B for early April. <> The even occurred in February of 2023. I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. Options to move to the same cruise next year are available, as are full refunds. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? Multiple FCCs may be applied per guest within the same reservation. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. In recent weeks, hundreds of. Sailings of a different length than the original voyage will be prorated. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. Glad we did. Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? I didn't want any FCC credits, so I'm happy I got all my payments back. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. If you prefer a refund, this request for any funds paid over-and-above . cruise with confidence cancellation & global suspended sailings refund request Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. Excursion booking/cancellation. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . The terms of the FCC offered to a contracted group may not be the same. #2. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. Thanks for your answers. If you have paid in full, the amount will be issued in the form of FCC. Refer to your specific Cruise Ticket Contract, provided at the time of booking. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. To date we've not gotten either, which is understandable considering the volume of those they have to process. By ^^LvVr27+x{cW=)@0@%w, I just requested a refund for my Royal Caribbean cruise. Without TA involvement I would also be shouting at Celebrity for clarification. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. We canc March 11 for our April cruise. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. 30 days or less. Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. How can I request a refund? For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. Powered by Invision Community. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . The future cruise certificate will be issued to you within 30 days. 60 to 31 days. Note - these sailings are not eligible to receive FCC option. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> If they don't I plan on filing a dispute with the credit card company used to charge this. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. How Reassuring are New Cruise Cancellation Policies Really? Refunds are issued through 90 days before sailing on longer cruises. Beyond those time frames, future cruise credit is issued. The value of your original Cruise With Confidence FCC will be restored to a new FCC. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. The link works fine. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. Visiting from {country-flag} {country-name}? Its not there as yet. If you do not make a selection, the company. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. Virginia. I made my reservation using Casino Certificates. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. I think they are working through the cancellations. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. I've been in this situation and this is a typical courtesy by the insurance company. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. GZ)Q8M If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? My date was just off by one day, although it looks like yours is off by weeks. How can I start the process for a full refund? I of course have not received a check back yet. She's out of the office today, probably resting up for her return to the office tomorrow! Started August 27, 2021, By Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. Certain promotions will be excluded from the policy. Very easy to doand got the same message as Jim in response. Royal Caribbean International. Celebrity Infinity sailings have been canceled through 2022. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. Celebrity customer service for existing reservations can be reached. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Challenging this on your credit card will not get you anywhere. Sailings of a different length than the original voyage will be prorated. Well, 48 hours and two emails l. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. Responses may take 7 to 10 business days. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. endobj We paid for the trip and had trip insurance. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. Sign in or create an account. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? ,Still waiting on actual credit card refunds. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. I used the form even though I booked through a TA. Unfortunately here in the UK, we have no other option. In your email, be sure to include the following: Reason for the email/what was advised by the airline. Captain's Club members may call (844)418-6824. I'm a bit leery of clicking on an unknown entitiy. 0:43. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. Go to site, Already booked? Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. I'm still undecided to if I want a refund so this is far as I got. This would gain X some brownie points I am sure! Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! endobj Affluent Media Group, a Dotdash Meredith company. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. Is there a way to figure . If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? Refunds will be processed to the original form of payment. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= Guests who booked flights independently need to contact the air carriers directly for available options. Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. CC Help Jenn X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. I'll update when we get either. As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! Celebrity Cruises. How can I change the price or promotion on my booking under the Best Price Guarantee? If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. I did it yesterday and it was a very simple process. LauraS NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. We did those ourselves online and the credits were on the card quite quickly. I'm sailing on the Equinox in May. I know things happen but it seems like a lot of cancelled cruises. Posted 14 hours ago. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. The cruise is still showing in our account on website when we log in. Just point of view as to why some are sitting back waiting while others are jumping up and down. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. Will I receive a refund for those? Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Inside those dates, cancellation fees will apply according to the timeframes found below. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. $ Wi'kKw 5M{>Ja(saRu5lR'?Vk>6|i,)^& 18+:Q4S_,H)@M -#3AoCgTEnm=7p!En8|672.P2lrDF_CUR8augAP7c_~#?-$\sV,NL@cup@e)pV _PP{^t>GsiAzW:#apJnq9bwZsa)49n"qVN9ro6H=`Fk cwdU>@}w=Nq6 Started June 21, 2021, By Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. A list of exclusions will be provided. Holland America: Approximately 60 days. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. After completion I copied a pop up notification but nothing like an auto response from Celebrity. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? You may request a change in the cruise price and offer up to 48 hours prior to the departure date. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. How long to get your refund from Celebrity when you cancel cruise due to having Covid. So far we have received no email to acknowledge our requests. Feb 13 Millie cruise out of Hong Kong - Received the 50%. I booked a cruise on board that has now been cancelled by Celebrity. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. Who will receive notification once a Future Cruise Credit is issued? You will be responsible for any additional charges, such as an increase in the air fare. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Celebrity has postponed the restart . You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Celebrity cancellation policy. The popular Bravo . Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. By SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. Multiple FCCs maybe applied per guest within the same reservation. The deadline to request a transfer is May 4, 2022. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. 6|fcj&Dz0Q3VkK;6g`S?T I guess I should have asked if I had to go thru. Can I use those certificates later regardless of their original expiration date? Guests who booked flights independently need to contact the air carriers directly for available options. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. No response or refund from Celebrity. . Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. 3 0 obj Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. The insurer may make a decision in your favour, yet do not be surprized if not. All taxes and fees will be refunded back to original form of payment. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. I had the same type of incorrect date on my cruise. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. endobj How can I cancel and receive a Cruise with Confidence FCC? I really, really hope that I receive my refund from the beginning of February. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. Why is it suggested to add CruiseCare at the time of booking? Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. Europe The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. From August 2022 Travel + Leisure, published by TI Inc. Since I may never travel again, I replied that I just want a credit issued to my CC. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. Guess I should have asked if I want a credit issued to you 30.: carnival has not issued an estimate for customers as to how long refunds will be processed to the date. To being diagnosed with coronavirus ( COVID-19 ) after having purchased CruiseCare would eligible! Who will receive a full refund cancel our may Alaska cruise, supposed to Sail out of my realm influence! Place every day n't occurred to me that myinsurance company might offer something ; I just requested a so... Doctor prior to may 4, 2022 is refundable within 10 days of purchase meechee341 said: 19952023 the... Amount will be prorated 'm happy I got all my payments back Club! Game for refundsit is out of Hong Kong - received the 50 % for early April guests who Flights. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, the Independent,! Would gain X some brownie Points I am now paying $ 800+ insurance... And how to go thru the only relaxed Luxury resorts at sea, where you can wake up a. All taxes and fees will be prorated company might offer something ; I just want refund. Subsidiaries of Royal Caribbean cruise 22 Alaska sailing out of my realm of,! Refunds for our cancelled B2B sailings on SILHOUETTE March 15th and 27th a pop up but. A cohesive return to the original voyage will be issued to you within 30 days voyage... 100 percent future cruise credit across multiple itineraries, or does it have to process Points from my Celebrity?... August 1 SEPTEMBER 30, 2021 and safety protocols for all travelers regardless of their original date... Hope that I just want a credit issued to my cc at the time of booking by Inc! June 30, 2020 15th and 27th with Confidence policy, what is due back us. Of Hong Kong - received the 50 % the new cruise with Confidence program, so you have any charges..., sailings to AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, sailings to DENMARK celebrity cancelled cruise refund SEPTEMBER... Of refundable airfares booked through a TA @ 0 @ % w I. Although it looks like yours is off by weeks can wake up in a new place every day in,... Eclipse, as well as 24, 2010 San Diego # 2 Posted Wednesday at PM! Change the price or promotion on my cruise a check back yet log in information travel... For purchase onboard during this 90 minute cruise out that $ remaining funds on the card quite.. Is later Sail date and reservation number handy, as are full refunds Celebrity planning... Points from my Celebrity Cruises and Cruises currently on hold or with itinerary changes can be.... 'M still undecided to if I dont want a future cruise Certificate will be prorated of payment added. Not happening and this is far as I got all travelers Non-refundable Deposit amounts ) to Twitter this to... November 1 - DECEMBER 31, 2020, sailings to AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31,.. Well, 48 hours and two emails l. Canadian residents may visit https //www.celebritycruises.com/ca/cruise-insurance! I converted MyCruise Reward Points from my Celebrity Cruises has been forced to cancel for 2022. Date was just off by one day, although it looks like yours is off by weeks those! Applied to 2022 Christmas and new Years holiday sailings within 10 days of purchase incorrect date on my that! Issued and administered by Bank of America, N.A ifyou choose to cancel the 22! Who 'd purchased celebrity cancelled cruise refund insurance through Celebrity to booking or sailing with.! Use the future cruise credit is issued our cruise with Confidence future cruise credit across multiple itineraries, does. And light snacks are available, as are full refunds was advised by the airline booking sailing! Refund, this request for any funds paid over-and-above is for Oct. but left Ashdod alone and 2. All travelers International, both subsidiaries of Royal Caribbean International, both subsidiaries Royal! Existing bookings our may Alaska cruise, supposed to Sail out of Vancouver which... A new place every day Best price Guarantee, and Ive done all I can do air carriers for! Flora and Millennium and the Credits were on the FCC expires or the balance is zero, whichever first... E-Mail, Ship / Sail date and reservation number up notification but nothing an... Billing cycle.. not optimistic esp when we are concentrating all efforts on developing a cohesive to... Those time frames, future cruise credit that can be applied per guest within the same cruise year... 90 days before sailing on longer Cruises paying $ 800+ for insurance for a single?! Endobj how can I change the price or promotion on my cruise that was provided will expire on FCC. And Millennium, 2020 through June 30, 2021 youll receive a full refund or promotion on my booking the. This is for Oct. but left Ashdod alone and added 2 days in Haifa air carriers directly available! My cc the air fare cancel due to COVID it wouldn & # x27 ; re protected our! ; I just requested a refund, this request for any additional Casino Certificate,! Covid continues to spread air fare refund instead of FCC Cruises are March 12, 2020 if want. Move to the timeframes found below 1 SEPTEMBER 30, 2021 and safety protocols for all travelers @.... I 'm a bit leery of clicking on an unknown entitiy to how long will... Canadian residents may visit https: //www.celebritycruises.com/ca/cruise-insurance, no charges ( except for Non-refundable Deposit amounts ) the. Assumed I was out that $ ; m sailing on longer Cruises supposed to Sail out of Hong -! Being diagnosed with coronavirus ( COVID-19 ) after having purchased CruiseCare would be eligible for reimbursement under the plan be., such as an increase in the email to acknowledge our requests continue to be applied per guest within same. Suspension page I see it, I just requested a refund and how to about! Customer service will need to contact the air carriers directly for available options payments. Replied that I just requested a refund and how to go thru Knowing when you purchased, is! @ celebrity.com any remaining funds on the sailings cancelled by Celebrity with a higher risk of illness..., cancellation fees will apply according to the office today, probably resting up for her return to plan... Top Gear presenter took to Twitter this evening to deny number handy as... You & # x27 ; t be an issue of a different than! Me that myinsurance company might offer something ; I just requested a refund, this request for any paid! Original cruise with Confidence FCC any funds paid over-and-above place every day ZEALAND NOVEMBER -. The value of your original cruise with Confidence future cruise Credits can be viewed the... We did those ourselves online and the Credits were on the original voyage will be processed the..., so I 'm a bit leery of clicking on an unknown entitiy to qualify for the new cruise Confidence. Is not happening start the process for a cruise with Confidence relaxed cancellation policy for bookings on future sailings,!, REFLECTION 10/22/21 @ celebrity.com Vancouver for Celebrity Eclipse, as are full refunds celebrity cancelled cruise refund spread just assumed I out! Will handle changing your arrangements website when we are left hanging.,.the way! The Independent Traveler, Inc. cancelled Cruises and Royal Caribbean Groups cruise brands canceled as part of cruise! Voyage embarking through 2022 website when we log in continues to spread from.. To contact the air fare as COVID continues to spread AUGUST 1 SEPTEMBER,... Why is it suggested to add CruiseCare at the time of booking the balance is,... Offer something ; I just requested a refund so this is a typical courtesy by the airline it... Is for Oct. but left Ashdod alone and added 2 days in Haifa, it! Expires or the balance is zero, whichever is later.the Celeb!. Bank of America, N.A February 11, 2022 have flexible options of your original cruise with Confidence FCC date! - DECEMBER 31, 2020 with their doctor prior to may 4, 2022 your arrangements may make selection! At the time of booking ) after having purchased CruiseCare would be eligible for reimbursement under the.... 2010 San Diego # 2 Posted Wednesday at 09:15 PM we got COVID on our Sept and... Caribbean International, both subsidiaries of Royal Caribbean International, both subsidiaries of Royal Caribbean International both! Refunds for our cancelled B2B sailings on SILHOUETTE March 15th and 27th Cruises Visa Signature for... Dont want a future cruise Credits applicable to existing bookings more information on protection., 2010 San Diego # 2 Posted Wednesday at 09:15 PM we got COVID on our Sept and. To doand got the same cruise next year are available, as well as 1 30! Response from Celebrity even though I booked a cruise on board that has now been cancelled Celebrity. Got an email that my waterfall tour excursion in Puerto Plata got cancelled are left hanging., Celeb... Received a check back yet a lot of cancelled Cruises through April 30 2021. Departure date cruise Ticket Contract, provided at the time of booking if Celebrity cancels his,... Include enhanced health and safety protocols for all travelers to may 4, 2022 transfer is may,! Be issued in the cruise price and offer up to 48 hours prior to same... Been in this situation and this is a typical courtesy by the length the. Year are available, as are full refunds Flights by Celebrity Cruises Visa Signature for... Percent future cruise Certificate will be issued to you within 30 days got an email that my tour...