You can see your balance, check what you've bought recently and look back at past transactions, all online. 2. Manage your account anywhere, anytime, with our secure mobile app. NewDay Ltd also subscribes to the Lending Standards Boards Lending Code. Their answer was to use the desktop website, that is fine if Im at work and have access to a computer, because it wont load the desktop version on a phone, but who uses laptops or computers nowadays? In certain instances (e.g. Go to Login to access your account or Register to create your account. This ensures that no strangers are looking over your shoulder or watching you on close circuit TV. The FCA set a deadline of 29 August 2019 for PPI complaints and delivered a nationwide communications campaign to raise awareness of this deadline among consumers. The APR applicable to your account will depend on our assessment of your application. Regularly making payments higher than the contractual minimum payment will help to avoid your account being in Persistent Debt. All marbles information is cleared from your computer's memory when you sign off to ensure that people can not retrieve your confidential information. Complete the short form For all cards enter the main cardholder's credit card number, date of birth and credit card expiry date and then select 'Activate'. View your latest transactions, including transactions that are still pending. Each month you'll receive a statement from us showing where and when you used your marbles card, together with the amounts you spent. If this option is available, choose it because it will probably be the most efficient . It has introduced new rules which require us to take steps where customers are in Persistent Debt. This can be changed up to three times a year. If a hacker started messing about, the code wouldn't be recognised, and your computer would alert you. If it isnt, we will ask you for a manual payment to cover your upcoming Payment Due Date. You may be able to complain to us or to the Financial Ombudsman Service after the deadline, if you couldn't complain within the time limit due to 'exceptional circumstances'. The Card Security Code is the last three digits that appear on the back of your card, on the top right hand corner of the signature panel. If we do spot something suspicious well be in touch straight away it will always be someone from marbles that contacts you to discuss your account. AYM is a FUN way of Learning Life Creatively! 15-digit Card Number 4-digit Card ID The location of your Card details may differ depending on your Card. We may not think the transaction is risky, or it may be that the retailer does not use marbles Secure yet but you will still be able to purchase at these retailer's site. Your PIN number will be sent out under separate cover so you should receive this within the next few days. Contact-us - Online Account Manager | marbles. Although you must not, generally, give the security details you use to log-in to our online service to anyone else, you may give them to a TPP if it is necessary to do so. Select 'Credit cards' followed by the option Activate credit card. The Bank of England controls how much the Base Rate goes up or down. At marbles we like to help our customers whenever and wherever we can, you can even ask the operator to reverse the charges to this number. Terms apply. There is also more information on the best ways to manage your account and other account related Frequently Asked Questions can be found here. We highly suggest that you only use your marbles on-line service on your own PC. We'll also arrange to send you a replacement card as quickly as we can, so you're not left in the lurch. marbles Secure is a free service available to all marbles customers. The Recommended Extra Payment may change each month so you should also check your statement. We know that fraudsters or cyber criminals are even more active during this time. Please also remember to sign your new card with your usual signature immediately. If you dont receive this, please call Customer Services on 0333 220 2692*. But basically, if you use the right technology, we can use the latest gizmos to make sure no one can tap into your account. Yes, just click either Register or Login at the top of this page to access your account. The card doesn't offer any perks or introductory offers unlike many others on the market. We have dedicated teams to monitor account activity and intercept any suspicious transactions. Receive e-statements and manage payments. Outside of working days or after 3pm on working days, and on Bank Holidays and weekends, your Balance Transfer will be processed on the next working day. The TPP is not permitted to change any of your preferences, direct debit details or any information about you and cannot initiate a payment from your account. Generally, if you didn't make a complaint to us on or before the 29th August 2019, you can no longer claim money back for PPI from us, nor can you raise a complaint with the Financial Ombudsman Service. Dont forget: Failure to make payments on time, or to stay within your credit limit, will result in additional charges applying to your account and could make obtaining credit more expensive or difficult in future. Activate your credit card 2. The computer and your account information are under 24-hour surveillance. For more information on accessibility please follow the link:https://www.marbles.com/accessibility/. If you arent already registered with Online Services, youll be able to register once youve activated your credit card. Once in the app, follow the following instructions to add your card to Google Pay: If you don't have the marbles app, or prefer to add your card directly from the Google Pay app: Open your Google Pay app and drag the card to the front. If you make your payments by Direct Debit (other than a fixed or Boosted Payment Direct Debit) well automatically collect the Recommended Extra Payment as part of your Payment Requested, unless you ask us not to by contacting us. Cons of the marbles credit card. We do not recommend that you use the marbles on-line service when at a Cyber Cafe, library or shared PC. We have a team of specialists who can look at your options and find the best way we can help. In certain circumstances we may need to freeze your card until you increase your repayments. Receive text alerts when youre approaching your credit limit. Calls to 03 numbers will be charged at a standard national rate. The free alternative or geographic telephone number to call Marbles is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. Information about COVID-19 and your finances is also available on the FCA's website. By Telephone to report your card lost or stolen call us on:0333 220 2692* (from the UK)+44 (333) 220 2692* (from abroad), For customer enquiries or to make a payment call us on:0333 220 2692*To activate your marbles card call us on: 0800 328 2523*. Consequences of preauthorising transactions, Set-up or make changes to your Direct Debit, Automatically: we will tell you about credit limit increases and activate them automatically unless you tell us not to, Let us know: well offer you a credit limit increase but you must contact us to accept it, No Increases: We wont offer you credit limit increases at any time, unless you change your preference. Interest-free period does not apply to cash transactions or on instalment plans. The worst use experience of any app I have even used! Authorised and regulated by the Financial Conduct Authority. If you are calling from abroad please call +44 (333) 220 2692*. An automated service is also Monday to Sunday 24 hours. There is an admin charge of 5 for duplicate statements. The registered office for these companies is: 7 Handyside Street, London, N1C 4DA. Don't worry if you're not sure what browser version you've got - we'll work this out for you when you visit us and let you know how to upgrade it if you need to. Whats more, you can change this three times per year free of charge. This service offers more secure Internet shopping, using your preferred form of Internet payment your marbles credit card. For complaints, you should contact the financial ombudsman service at complaint.info@financial-ombudsman . Credit available to UK residents aged 18 and over. Please call Customer Service and we will do what we can to help. The monthly Payment Requested includes your contractual minimum payment and, where shown on your statement/account summary includes: If you had a Direct Debit set up to pay only the contractual minimum payment, we will now collect the full Payment Requested amount unless you contact us and ask us not to. NewDay Ltd and NewDay Cards Ltd are authorised and regulated by the Financial Conduct Authority (FCA) with numbers 690292 and 682417 respectively. Your private account information is stored on a computer that's secured both physically and electronically. MBNA is a trading style of Lloyds Bank plc. We are closed on Sunday. was great to start with, fairly low interest rate, and every 4 months they raised my credit limit, once it was up to 4.5K and I was using the credit, they raised the interest rate by 5% . Subject to status. By post It's normally quicker to call and speak with a marbles card advisor on 0333 220 2692*, however if you would like to contact us in writing by post, please do so at the following address: marbles Customer ServicesPO Box 136SheffieldS98 1HB. The FCA now requires us to monitor your account to check its not falling into Persistent Debt. Boosted Payment you are opting to pay a higher amount than the contractual minimum payment each month in order to pay off your balance faster and to save on interest. You will get a page with a Processing. message after you have entered your payment details. On top of the convenience that a marbles Mastercard gives you, our online account servicing lets you stay in control of your finances. If you'd like to know more about the Bank Rate, go to the Bank of England website. This part gets a bit technical. We charge different interest rates according to the different ways you use your marbles credit card, for example the interest rate charged for cash withdrawals is different to the interest rate charged for purchases. Authorised and regulated by the Financial Conduct Authority. No hackers will be able to understand what's going on if they intercept anything. If you do this, we will stop using your data for this purpose, but may continue to process your data for other purposes as set out in our Privacy Notice. Find out whether you could be accepted for a marbles credit card before you apply without affecting your credit rating. Remember, you must pay at least the contractual minimum payment by your due date to avoid a late payment fee. You can pay the Payment Requested using any of the methods shown on your statement. The first thing is to check youve entered the right code. Go to 'Login' to access your account or 'Register' to create your account. 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