We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. Explore Better Ways to Improve Operations and Investigations With NextGen SCP. You may not create any derivative work of our website or our Products. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. We refer to these products and services as our Products. How do Idetermine what type of account to make a payment on? Almacenamiento de la informacin de tarjeta. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. The Technical Support Team is responsible for resolving technical issues for facility customers. This chat history will be cleared once you click the END CHAT button. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. Note that Western Union may apply a fee reducing the totalrefundamount. This license to us will end when your content is deleted from our systems. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. Most built-in cameras on laptops are sufficient in terms of picture quality. Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. Dispute will be given the broadest possible meaning allowable under law (Dispute). The prepaid balance expires ninety (90) days from the date of the last call placed on the Inmate Debit account unless alternative arrangements are expressly requested by the Confinement Facility. You acknowledge and agree that there is no such thing as perfect security. o realizar pagos por nuestros servicios. Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. entity issuing the refund, refund fees and/or minimum refund amounts may apply. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). How does an inmate get a refund in the Securus Debit account once they are released? Serve, Facilities & Can I get a refund if I make a deposit to a Securus Debit account? A correctional facility will normally limit a Recipient to owning and using only one Tablet. Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. NEW! If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. any errors in our website or Products will be corrected. Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund. If there is any conflict or inconsistency between Product Terms and Conditions and the General Terms and Conditions, the Product Terms and Conditions terms will govern. Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. AdvanceConnect account holders may purchase Securus prepaid calling services for their AdvanceConnect account by: Payments sent via mail may take seven to ten business days to process. Read 2 more reviews about Securus Contact Systems. The rules include instructions on how to file an arbitration. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. Can I make a deposit to their Securus Debit account? Start completing the fillable fields and carefully type in required information. We will ship the Tablet is to the Recipients correctional facility within 45 business days from the date of purchase. Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? Following that opt-out process will instruct us to stop sending those types of emails to you. How do I get setup for eMessaging using the Securus Apple iOS app? When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? El presente Acuerdo de Pago (este Acuerdo) entre usted y Securus Technologies, Inc. (la Al hacer clic en la casilla de autorizacin que aparece a continuacin, For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session . Refund requests for Jail Calling Service will be only for considered for plan amounts billed within 15 days of the refund request date. inmatesales. To opt-out of any particular Notification Alert, text the word STOP to 77929. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). Should I fund anAdvanceConnect account or a SecurusDebit account? These terms do not provide any third party with a remedy, claim, or right of reimbursement. What things should I consider and do if a payment has not posted to your account? A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. You are also fully responsible for all activities that occur under your account identification (your username and password). How to set up an account through Securus. JPay Player (Tablet) Purchase Terms and Warranty. crdito para los pagos recurrentes. Dallas, TX 75265-0757. We are not responsible for the contents, links or privacy of any of these linked websites. If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. What can I do? automatizado sin tener que volver a introducir la Informacin de Tarjeta para How do I add another inmate to my account? Law Firm and Lawyer Communications Privatization. Calling 972-734-1111 or 800-844-6591. Friends and family members may purchase Securus services in advance (subject to facility restrictions) by: Payments sent via mail may take seven to ten business days to process and MUST include a Securus Debit Pay by Mail Remittance Slip found at www.securustech.net. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. of the last call received. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. 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