It may be necessaryby law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residencefor us to disclose personal data. Someone from vava.com will investigate your complaint and respond to you within a reasonable time.". Plug the SD Card into a Laptop/Computer. Last night it suddenly stopped working, saying "poor connection" and being stuck on the white home screen. Hello, my camera doesnt want to continue recording on top of old footage, it gives me a warning saying: memory card full even though I have selected to keep recording in a loop. Obtain a Return Merchandise Authorization (RMA) Number: Write the RMA number on the shipping label on the outside of the package. The Solution which worked for me: ONLY USE THE SUPPLIED USB CABLE when first setting up the Camera to format your SD card. On VAVA dash cams, the default setting is 720p. Flashing the firmware to the Dashcam via SD Card You can also do the troubleshooting steps below to help you fix your issue: 1. tried different cords and plugs. Hope this Helps . Damage due to acts of nature. Here are the Best Baby Monitors of 2022. Hi Ben. Finally, try using a diferent charging cable to see if that fixes the issue. Hi I have the Dual Front and Rear Dash Cam. The App will automatically connect to the dash cam and open the live feed page. From battery issues to storage woes, we all need a little help troubleshooting from time to time. If vava.com merges with or acquires or is acquired by another entity, personal information would be transferred as a whole to the successor entity, To comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims. We are sorry to hear that you are having an issue with your VAVA product. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. Adhesive Refill Pack. Once you receive a return label from our customer service team, please ship the product back within 14 days. We are more than willing to help. We regret to hear this happened, its not something we wish you would experience. Hi Sean, Thank you for bringing this to our attention. Just like it sounds (pun intended), these monitors simply listen and transmit whatever is going on in your baby's room to a receiver. The SD Card will come up as a storage device on your Laptop/Computer. Why it didnt record when I got hit? Was it like this ever since you receive the device? It wont connect to the wifi (wont even detect it). 1 Connect the monitor adapter to the monitor and a power outlet. 1. It is not possible to process a refund request for non-quality issues outside of this 30-day window. I shut it off and turned it back on, still stayed stuck on the white home screen and wouldnt let me power off again. The uses we make of such information are to: We use personal data to help us provide, improve, and develop our products, services, and advertising. We are sorry to hear that you are having an issue with your VAVA product. Hello.My vava dash cam switching com for 3-4 seconds and then switching off. Well keep everyone posted once we have an update. Make sure the screen saver setting is not active. Electronics & Technology VAVA VAVA Reviews 36 Bad 1.5 www.vava.com Visit this website 1.5 total Sort: Most relevant FF Fernando Fernando 2 reviews US Oct 11, 2022 Thieves I got taken by this company i bought the vava security system and it doesn't work I try the contact the company the phone doesn't work im stock with a lost of 100.00 dollars. Help. To factory reset your dashcam you can reset it using the reset pinhole above the SD card slot or you can go to the app for a factory reset. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. When completing your purchase, a billing statement including 'vava.com' and the country code such as 'HK', 'UK', etc. Step 5: Supply power to the dash cam. Step 7: Open the VAVA Dash App. Hi Daniel. Limited Warranty Details: for quality issues only. Hi Myrrh, Let us help you. Highlights. Reinstall the VAVA dash App Try to use a different cord. Check your settings to figure out the default quality setting. All returns must have an RMA number for processing. Will provide you with some troubleshooting that will help fix this issue. Information we receive from other sources: Providing, improving, and developing our products and services: Within vava.com for purposes of data processing or storage, Within vava.com, including with our subsidiaries, affiliated companies and divisions, all of whom may use your information for the purposes disclosed in this Privacy Policy, With business partners, service vendors, authorized third-party agents or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf and providing customer support. If any unlawful and/ or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. This website uses cookies. 24hrs with the display turned off for full-day monitoring of your baby. Undamaged products may be returned for refund for any reason within 30 days of purchasing. An SD Card reader/SD Card adapter may be needed. Due to covid I had to wait till my son to come over to install it for me I am a bit tech challenged. Someone hit my car in the back. Both LEDs on the back of the cam will flash rapidly for about 1 minute. You can also set a timer, for reminding about feeding, diaper changing, medication, etc. Troubleshooting dashcam: If I open any other screen, such as Google Maps, which Id like to be my default app when driving, the dashcam turns off! Model is VA-VD017. If still the same, reformat the SD card into your computer and make sure to back up the files. Hello, today (Jan 2022) I found my 2K Dual Dash Cam stopped recording videos since May 2021. Hi, If you do not want your information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access. Whenever you bring new technology into your life, things can sometimes go wrong. If you have complaints or concerns about this Privacy Policy, please contact us at the above email. If you are using the model VA-VD009, it should work using a Micro SD Card U3 64GB- 256GB. 3. Please try the following The App will automatically connect to the dash cam and open the live feed page. Please follow the steps below to troubleshoot the issue. Please see the attachment for more information. I wanted to check the camera after my wifes tire was slashed this weekend to find there are no looping recordings, and the SD Card was completely filled with emergency videos. VA-VD002 using a scan disk 128gig. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating. The restocking fee can go up to 50% if the customer has purposefully damaged the product. I will not buy new cards( expensive) . Its normally just one or the other that works for our Dashcam. Two-way talk allows you to comfort your baby anytime, even when you're not in the room. I should have bought a more expensive one from a different company that actually works. Hi Rodney, we are sorry for the trouble you have with registering. We also may use your data to process and respond to your requests when you contact us. Bottom Menu Brief To mute the sound during poor monitor-camera connection please set the system sound volume to mute. If still the same issue reset the dashcam at least 3 times. Thanks. Were sorry to hear that youre having trouble with your dash cam. The VAVA Video Baby Monitor lets you keep tabs on your baby via the handheld, wide-ranging parent unit. If still the same issue kindly sends us an email to support@vava.com for further assistance. Try resetting the parent and baby unit: Step 1. Unplug, Replug, and change charging cables. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days. Hello Giorgos, We are sorry about the issue with your device. Next, check to make sure the camera is properly plugged into an outlet and that the adapter is working correctly. Step 3: Save the firmware file onto the SD Card. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions. Will I receive refunds for delivery costs? Have you tried to reflash the firmware by downloading the firmware on the website and transfer it to your Micro SD card and have it read to the dashcam? WTH! Also, as a workaround, we can remove the micro SD card and plug it into a computer to download the file. i only used 2gb from a 64gb sim card, any suggestions? But, always refer to the user manual for proper protocols. We are sorry you are going through this issue with your dashcam. Hi Mark, we are sorry for the issue that you have with the dashcam. A complete and correct delivery address is essential. An SD Card reader/SD Card adapter may be needed. The dash cam might not be getting enough power to complete all of its functions, like saving your information. Check power cord if its plugged in properly to your car. Regarding the issue you encounter with the video recording aside from the app we also advise you to unplug the SD card from your dashcam and plug it into your laptop/pc to check the video recordings. Step 5: Supply power to the dash cam. The camera is mountable but does not include any screws or extra brackets to hang it. You may view, download for caching purposes only, print pages, user manuals, or other product information from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. Try a Smart Baby Thermometer. Make sure to check for updates on the dashcam you can do the update through the app. Step 7: Open the VAVA Dash App. If it is low, charge it up. If you are in the EEA, this will be within one month of receipt, or, if further time is required, we will inform you of this and the reason for the delay. Today I had an accident at 10:04pm. Reset it for 3-5 attempts and try again. Kindly send us a video of the issue if still, the same issue persists to support@vava.com. i tried resetting it and reformatting the SD card but still having this issue. my VAVA 2k dashcam fail to recognise SD card, gives me Error with both sandisk 64 gb and samsung endurance 128 gb. If FAT32 would still not work, try formatting it again to XFAT then test. You can purchase adhesive disks to fix this problem. You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. What say your? We accept order cancellations before the product is shipped or produced. Reposition Your Baby Monitor This sounds like an obvious thing to do. Boy Mom - 1 . I guess im having the same problem as everyone else with the sd card. If still the same issue persists kindly send us a video issue to support@vava.com. Weve taken steps to ensure that this information cannot be linked back to you and we require third parties to keep all shared information in its anonymized form. Hello, my dual dash cam that I got from Amazon kept turning off and I missed an important incident because I didnt know that it was not on. We will always give you choices about your personal information. For example, when making purchases on the vava.com website stores, vava.com uses a payment processor to verify your payment card information. I deleted a lot of data and made room but still nothing. My VD009 does not turn on anymore. In the meantime, please email us at support@vava.com regarding this, so we can send you a specific follow up. 720P and large 5" HD Display provides clear real-time images. The signal range is great. For quality-related issues, please see below. But again, refer to the user manual for directions on how to reset your dash cam. You hereby indemnify www.vava.com and undertake to keep www.vava.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation; legal expenses and any amounts paid by www.vava.com to a third party in settlement of a claim or dispute on the advice of www.vava.coms legal advisers) incurred or suffered by www.vava.com arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions. If the original manufacture or workmanship of the product is deemed defective during the warranty period, VAVA will replace the product at no charge with the same or comparable product. Wait approximately 15 secs Step 4. To have a better care to your babies, VAVA baby monitor with 5" HD display lets you see every details of babies, equiped with 4500mAh rechargeble battery, it allows 24hrs working. In this Cookie Statement, we refer to all of these technologies as "cookies. We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. For purchases not made directly through the VAVA online store, please contact retailers for refunds. For customer service please contact: support@vava.com. with your baby monitor. 4. Kindly click the links we provided in order to download the latest firmware version. Step 4: Plug the SD Card back into the VAVA Dash Cam. When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. Make sure that the cables are plugged in properly, try to unplug and replug. We only provide these third parties with the minimum amount of personal information necessary to complete or provide the requested service or transaction, and we do not allow third parties to use your personal information for a different purpose than what was disclosed to you, With service providers, advisors or other third parties to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition or sale of all or a portion of our assets. If your Personal Information has been disclosed to a third party in accordance with this Privacy Policy, we will take reasonable steps to notify the third party of any updated information you provide to us. Hi Jarvis. Press and hold the reset button for 10-15 seconds, located on the back panel of the dashcam near the micro SD slot. Hi Martin, we are sorry if you had an issue with the dashcam. Enjoy $1200 off VAVA 4K Laser TV Bundle Free shipping for orders over $35 . Is there any way for me to be able to view these videos through the app? Warranty coverage terminates if you sell or otherwise transfer the product. We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. Who pays the shipping fee for shipping back the unauthorized return package? For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. Hi Steve, we apologize for the trouble caused. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Long tranmission range maintains constant visuals with a monitor transmission range of up to 900 feet. Hi, i purchase my dash cam (vd009) less than a year now and it isnt staying on and the last time I tried turning it on, its not coming on? 5. What should I do? I have a vava dash cam i bought in October. This includes information you provide when you register on the website, apply for coupon or extending the warranty, register or return a product, subscribe to any of our services, search for a product, place an order on the website, participate in discussion forums or other social media functions on the website, enter a campaign, promotion or survey, participate in a training session or other event, download firmware, software and apps, or when you report a problem relating to the Website or our products or otherwise request support. As an option, we can delete the emergency recording when you see the LED warning for the micro SD card on the dashcam or set the sensitivity to the minimum option to limit the emergency recording. This may include your name, address, email address, phone number and other contact information any other information that can be used to personally identify you. 4. We are sorry to hear about what happened. Were sorry to hear that youre having an SD card error with your dashcam. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. Try to plug it in on a different power supply or power outlet. Any expected delivery dates that may be given are only estimates. current price $179.99. We use the information we collect for a number of purposes. Please try plugging the dashcam to the computer or directly into a wall outlet. The SD Card will come up as a storage device on your Laptop/Computer. Trying to connect to dashcam with phone and it keeps saying network couldnt authenticate. Hi Matthew, we are sorry for the issue you got with the dashcam. If your dash cam isnt turning on in this mode. Hi Augustin. The model VA-VD009 You may find out more about how Paypal stores and uses your credit card information by accessing Paypals privacy policy. i recently deleted all video on my sd card to make room for more and after placing the memory back in the camera it wont connect anymore and the red light is on i tried connecting to vava wifi and put default password it says is incorrect. 2. Hi Scott. Baby Thermometer. Privacy Policy. Orders can be delayed due to verification or the time the order has been placed. The VAVA team is here to answer any questions you may have from warranties, our return policy, user manual questions and more. 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