. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. So you want Ford to fix your issue via email? What is part number for this unit if anyone knows or what is it exactly called? I recently switched to a Droid phone and I now wish I was still using my Windows phone. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. My 2011 ford edge limited is saying my 911 assist is not operational. I'd like to help! Do not ask for help in PM. Can anyone suggest what I need to do to have this matter fixed? I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? by rschildwachter Mon May 14, 2018 5:30 pm, Post Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. Members can start their own topics & subscribe to topics New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. not sure about the parts, but I would like to see how you did this. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. To avoid interference, remove the device or contact the device maker for more information on compatibility. General discussion on the 13th generation Ford F150 truck. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. Covering the Explorer, ST, Lincoln Aviator, Sport Trac, Top. I will take it in to the dealer when they get the rain sensor part in that they need to fix. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. Press OK . by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." Vehicle: Ford f-150 2.7L Supercab 2016. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. by ember1205 Fri Jul 03, 2015 8:35 pm, Post You can do this using the phone menu in Sync. by matveyr Sat Sep 15, 2018 8:58 pm, Post Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. Cookie Policy - Skip To Content Ford Logo Menu display menu close menu. 911 assist not operational no audio . Press the Menu button. I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. General discussion on 2009 - 2014 Ford F150 truck. See if it's turned on. i am the same as you just a forscan user still learning . Received 17 Likes on 16 Posts. It also fails even if I turn 911 Assist off in the Settings menu. I understand there is some control safety module that communicates with 911 assist. Please register or login to enable Dark Mode. by bill32399 Wed Feb 17, 2016 9:14 pm, Post by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? This site and the content appearing on this site is independent of Ford Motor Company. Select the Settings tab on the touchscreen Press Advanced. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. by reyyer Sun Jun 20, 2021 11:59 am, Post by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? 911 assist is not operational. Performance Upgrades - Maintenance - Modifications - Problem Solving. Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. The RCM is on-line with no faults recorded. Enable 911 Assist - Option 1. 1. the message " warrning! 911 Assist fails regardless of if a phone is paired or not. by ember1205 Fri Jul 03, 2015 6:49 pm, Post The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. Has anyone experienced this same issue and figured out the fix? I have been unable to solve it. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? Or, is that simply not true? I will have her do a hard reboot of her phone. 2022 2022 EcoSport. Are reviews modified or monitored before being published? Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. by Tinchnick Wed Feb 17, 2016 6:06 pm, Post Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. Got it once or twice, think I repaired my yuky Windows phone and voila. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. 911 Assist not operational . Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. . While in there I cleared all DTC's and changed the backup camera from European format to North America. Now there's a company that has been in the news lately. This is covered for five years. Search Inventory. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. Please register or login to enable Dark Mode. There has been no air bag event. Functionality was great with SYNC. 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. Pulled the fuse for it and it connected again. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. The audio stopped working due to a 911 assist fault. I never had any issues with my Windows phones either. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. The message pops up every time i turn my truck on. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. I have been having this problem since i did my Sync 3 conversion. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Use voice-operated systems when possible; dont use handheld devices while driving. Manage Preferences - by Waldo Fri Jul 10, 2015 7:54 am, Post Press the PHONE hard button. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post Terms of Service - Sign up for a new account in our community. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. by ember1205 Thu Jul 09, 2015 7:32 pm, Post All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. There are no codes in the MyFord Touch APIM. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. Press the Arrows until 911 Assist appears on the screen. Manage Preferences - close menu. Serious question. SUVS & CROSSOVERS. Use the forum to ask and answer questions! My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post They said it will cost $110 just to diagnose the problem since I am out of warranty. Has anyone experienced this same issue and figured out the fix? You must initially enable the 911 Assist feature. VEHICLES. I posted on the Escape forum this morning with no reply so far. 911 Assist is turnedoff by default. My 2011 ford edge limited is saying my 911 assist is not operational. Advertising - Now whenever I turn on the truck, I get a message through the stereo system. I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. Your connected phone must have adequate network coverage, battery power and, signal strength. http://www.mhford.com Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. 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